Privacy Policy

Last updated: January 2024

Optic-Glide Limited ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we handle personal information when you use our website or engage with our services.

Information We Collect

We may collect personal information in the following circumstances:

Information You Provide

Contact details (name, email address, postal address) when you enquire about our services
Project details and property information when discussing potential work
Correspondence records when you communicate with us
Payment information when entering into contracts (processed securely through established payment providers)

Information Collected Automatically

Technical data such as browser type, operating system, and device information
Usage data including pages visited, time spent on pages, and navigation paths
IP address and approximate geographic location
Cookie data as described in our Cookies Policy

How We Use Your Information

We use personal information for the following purposes:

Responding to enquiries and providing information about our services
Preparing quotations and managing construction projects
Fulfilling contractual obligations and providing after-care support
Sending relevant updates about your project or our services (with your consent)
Improving our website and understanding how visitors use it
Complying with legal and regulatory requirements

Legal Basis for Processing

We process personal information under the following legal bases:

Contract performance: Processing necessary to fulfil our contractual obligations to you
Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
Consent: Where you have given specific consent for marketing communications or optional cookies
Legal obligation: Processing required to comply with applicable laws

Information Sharing

We do not sell personal information to third parties. We may share information with:

Subcontractors and suppliers involved in delivering your project
Professional advisers (architects, structural engineers) working on your behalf
Regulatory bodies and local authorities as required for planning and building control
IT service providers who help maintain our systems (under strict data protection agreements)
Legal and financial advisers when necessary

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

Enquiry information: 2 years from last contact if no contract follows
Project records: 12 years from project completion (to cover warranty periods and statutory limitations)
Financial records: 7 years as required by tax regulations
Website analytics: 26 months

Your Rights

Under data protection legislation, you have rights including:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your information in certain circumstances
Restriction: Request that we limit how we use your information
Portability: Request transfer of your information to another organisation
Objection: Object to certain types of processing

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, access controls, and staff training.

International Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection legislation.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.

Contact Us

For questions about this privacy policy or to exercise your data protection rights, please contact:

Data Protection Officer
Optic-Glide Limited
14 Riverside Business Park
Thames Street
Weybridge, Surrey KT13 8NA
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.